The independent QA layer for AI customer support.
Every AI reply graded against your own policy — then approved, rewritten, blocked, or escalated before it ever reaches a customer.
Sampling QA
breaks at AI volume.
Human CX QA was built to review 1–3% of conversations. AI ships 100x the volume. Coverage collapses to less than 0.1% — and the wrong reply reaches a customer before anyone opens the queue.
Every reply, decisioned
in real time.
Your AI agent generates a reply.
Against your policy, help center, and risk rules.
Approve · rewrite · block · escalate.
Every flag, source, decision stored for audit.
Six failure modes.
Graded on every reply.
Graded against policy, help center, ticket context.
Graded against the policy that governs each decision.
Blocked when policy does not support the commitment.
Detected before the AI agent answers in its place.
Flagged before the reply leaves the agent.
Caught before brand damage compounds.
"As cost unfortunately seems to have been a too predominant evaluation factor when organizing this, what you end up having is lower quality."
Scale containment.
Without scaling risk.
Approve safe replies. Route risky ones to humans. Ship more, regress less.
Wrong refunds, missed escalations, and PII leaks blocked before send.
Every reply, flag, source, and decision logged for Risk and Compliance.
Failure patterns become policies, prompts, and guardrails on the next deploy.
Built for regulated
customer conversations.
For teams handling high-stakes, policy-driven support in healthcare, financial services, and insurance.
LLM observability tells engineers what happened. Amara tells Risk whether the reply was safe to send.
- Organization-level data isolation
- Encryption in transit and at rest
- Role-based access controls
- Immutable audit log
- No training on customer data by default
- SOC 2 in progress
- DPA and security pack available for pilots
- Designed for HIPAA, PCI-DSS, GDPR workflows
Ship AI support
you can defend.
Send us 500–2,000 AI replies. We grade them against your policy and return a report in 48 hours.